Archive for August, 2009

IT Partner Expectations

August 3, 2009

Your IT partner should be a partner in every sense of the word.

 They should take a vested interest in your business, providing the benefits and offer guidance that are central to your company’s growth / success.

7 things to expect from your IT partner:

1. Technical Expertise — Strong Communications.

No IT partner succeeds if a business doesn’t go along with his or her recommendations, be it a new software package or a plan to implement it.  Truly effective partners go to bat for their client companies, identifying genuinely effective technical options.  “An effective IT partner can bridge the gap between a vendor’s product hype and what is truly an effective business solution,” Crowe says.  “He should also help determine if a company is using its current technology to its fullest capacity and show how to maximize the products it already owns.”

 2. Awareness of your Budget .

An IT partner should be well-versed in the ins and outs of technology.  That sort of knowledge can be of little more than academic value if your partner doesn’t have first-hand knowledge of how it applies to your business.  “He should be first and foremost a businessperson who utilizes technology in a cost-effective manner to solve business problems,” says Michael Crowe, director of the technology consulting and solutions group at Chicago-based Plante & Moran.  “He can bridge the technology and communications gap that often exists between IT and a CEO’s office.”

3. An Advocate who Cuts through Product Hype.

IT partners are essential to a broad range of small to medium-sized businesses.  That sort of critical function shouldn’t necessarily come at a crippling expense.  When searching for an IT partner, ask how fees are structured.  A dependable IT partner won’t be free, but should be sympathetic to those sorts of services that can bleed business budgets dry.  “For instance, they can provide access to high-level skills when needed, while paying a reduced rate for services such as a help-desk and repair services,” says Dan Blumenthal, executive vice president of Miller Systems, a Boston-based technology concern.  “Those are the costs that can consume the majority of an IT budget outside of project work.”

4. A Long-Term Planner, Implementer, and Strategist.  

  An involved IT partnership also means getting a handle on implementation, whether it’s suggesting a gradual introduction over time or a veritable technology lost weekend where everything is shut down and changed over.  Make sure your IT partner knows the best way to put technology recommendations into place.  “An IT partner should also help an organization implement an IT plan,” Crowe says.  “A partner can help prioritize needs and plan an effective implementation strategy.”

5. An Industry Watcher who Maps Technology Developments and Applies Them to Your Needs.

A proactive IT partner points new technology needs to you and suggests updates and changes accordingly.   “They should continually develop an understanding of the business at hand,” Blumenthal says.  “Then, they can offer strategic insight into how new solutions and technologies can reduce cost and streamline the operation.”

6. An Ability to Troubleshoot and Solve Problems.

A proactive IT partner stands ready to pinpoint new technology needs and to suggest updates and changes to you accordingly. Meaning… keeping close tabs on your business’s growth and development — as well as on developments in the world of technology might apply to your needs.  “They should continually develop an understanding of the business at hand,” Blumenthal says.  “Then, they can offer strategic insight into how new solutions and technologies can reduce cost and streamline the operation.”

7. An Interest in Handling all of your Technology Needs.

Although unrealistic to think that any element of technology, no matter how expensive or sophisticated, is totally immune to breakdowns.  Rather than wallowing in that tech Never-Never Land, an effective IT partner should be ready to address technical problems quickly.  Your IT partner should go a step further and be proactive about overseeing regular maintenance and other steps that can head off snafus.  “They should provide fast, cost-effective emergency response when problems can’t be avoided,” Blumenthal says.  “But they should also provide scheduled upkeep of networked systems, security policies, backup and virus protection systems so that problems can be prevented as well.”

Providing one- stop shopping.  Nothing is more annoying — not to mention wasteful — than you having to hop from consultant to consultant or business to business to address individual elements of your technology needs.  One final element when shopping for an IT partner is knowing that all your technology needs will be met under one roof.  Says Blumenthal: “They should act as a single point of accountability and contact for all technology issues.”


FYI – ASR is one of those Partners.


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